Suspected adverse drug reactions

When to seek medical advice

If you are experiencing any undesirable effects, or you are worried following the use of a product, please first refer to a Healthcare Professional such as a doctor or pharmacist, or telephone 111. Take the product with you to any consultation in the original packaging with the leaflet.

Report a suspected adverse reaction

To report suspected adverse drug reactions outside normal office hours please call our 24 hour telephone number 01934 838820. If you are asked to leave a message someone will respond as soon as possible. For all other urgent enquiries out of hours please call 0114 3049640.

Report the details to us

We cannot offer medical advice however please report the details to us after you have received any required medical treatment by telephoning 01363 636000 during normal office hours.

Keep the product

Please keep the product in accordance with the conditions specified on the labelling (typically below 25°C) and do not throw anything away until the investigation is complete.

How else can we help you?

Are you a member of the public with a comment or question about our products?


Want our factory, office and warehouse address?


Do you have a business opportunity in mind?